Salicylic Acid Bliss Lip Balm with Blueberry

We will issue a product replacement only in case of wrong product sent or completely damaged product. For any wrong product sent we will accept return only if the product is returned in an unused, sellable, and undamaged condition, in its original packaging. The product must be returned within 7 days of the delivery date. Missing items, wrong order, or excess charges must be reported within 24 hours of delivery through email info@adelavie.com or WhatsApp.

Note : Any single product in the kit/combo cannot be cancelled or returned.

Only products bought from the https://www.adelavie.com website can be returned to us. We will not accept returns of products bought from third party websites or physical stores.

Please allow one-two weeks for your return to be processed, it will need to be vetted by our customer service team. You will receive a call or an email once your return is processed.

TERMS AND CONDITIONS

• All returned items must be accompanied by a copy of the original invoice.
• Each item can only be replaced once.
• Shipping costs and COD convenience fee will not be refunded.
• All gifts or promotional items received with your purchase must be returned with your order.
• We will not replace opened or used products. In the case of an extreme scenario please email or call our customer service team.
• If the return complies with our return and replacement policy, you will be eligible to replace the product for a product of the same or lesser value. We will not refund the difference. In the case that the items exceed the original value, you will be required to pay the difference.
• Please note: Although we have tried to accurately show the actual color of the products, there may be a slight variation based on the operating system you are using.
• Our refunds can take up to 7 to 10 working days basis your bank/payment method working.

Which are the items that cannot be returned/replaced?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
• The serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If the request is initiated after 7 business days of order delivery
• Free product provided by the brand
• Single product from combo or kits
• Product bought from third party seller portal or offline store

Refunds for return of orders

Refunds are processed in a maximum of 15 days from the date on which the order return is approved by our team. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favor of the “Billing Name” used while placing the order or an NEFT transfer will be attempted or a UPI Transfer will be attempted. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by e-wallet, credit should be available within 24 hours

Hello welcome to  Adelavie, we understand the importance of timely and accurate shipping information, which is why we strive to provide our customers with the best service possible. 

How Long Does Shipping Take?

Shipping can take up to 4-5 days usually, depending on the shipping method selected and the destination of the package. At Adelavie, we work hard to ensure that your orders are processed and shipped out promptly so that you receive your items in a timely manner. Our team is dedicated to providing you with the most up-to-date shipping information so that you can track your package every step of the way.

• Reliability: We have a proven track record of delivering packages safely and on time.
• Transparency: We keep you informed every step of the way with real-time tracking information.
• Customer Service: Our friendly customer service team is always ready to assist you with any questions or concerns you may have.
• Efficiency: We strive to streamline the shipping process to ensure your package is delivered quickly and efficiently.

How Can I Track My Package?

Tracking your package is easy with Adelavie. Simply visit our website and enter your tracking number to see the status of your shipment in real-time. You can also sign up for email or text notifications to receive updates on your package's whereabouts. We understand that waiting for a package can be stressful, which is why we make it our priority to provide you with accurate and timely shipping information.

What Should I Do If My Package Is Delayed?

If your package is delayed for any reason, don't worry. Contact our customer service team, and we will do everything we can to resolve the issue quickly and efficiently. We understand that unforeseen circumstances can arise during the shipping process, but rest assured that we will work tirelessly to ensure that your package arrives safely and on time.